In what currency are the prices I see on the site? All prices are in Swiss Francs: CHF. I just placed an order, when will it be shipped? Please allow 24 hours for your order to be prepared and shipped. The average shipping time is 2 business days, excluding holidays. Tracking numbers will be updated 2 business days after your order is SHIPPED. If you do not have a tracking number after 5 business days, please email us at firstname.lastname@example.org. I am not satisfied with my order, can I return it? What if there is a problem? We offer a 100% money back guarantee if the product is defective or damaged. You have 14 days to return it to us for a full refund. You must return the product at your own expense. Once we receive the product, we will refund the full amount of your original purchase. Please include a name and order number on returned packages. Note: If your package is in transit, you must wait for it to arrive and return it before receiving a refund. Can I cancel my order? You can cancel your order without penalty! You must cancel your order before it ships. If the item has already been shipped, please use our easy return system for a full refund. I entered an incorrect address, what should I do? If you misspelled or auto-filled an incorrect address, simply reply to your order confirmation email and confirm. After checking if the address is wrong, please inform us by e-mail at email@example.com. If the address is wrong, we can replace it with the correct address within 24 hours. No refunds will be made after 24 hours of sending the incorrect address. How long does it take to ship my order? The average shipping time is 3 business days. I have a question that I haven't found an answer to, can you help me? Yes, we can! Please email us at firstname.lastname@example.org and we will be happy to assist you in any way we can. We get a lot of emails. If you want a quick response, please include your order number and clearly describe the problem.